Psychosocial approach to the organizational environment of the credit and commerce bank of the Palma Soriano municipality

Abstract

Introduction: Organizational psychology is an area of psychology focused on helping companies evaluate: competencies, abilities, perceptions and potential of employees to achieve objectives in the organization, while contributing to their human and professional development. Objective: Describe the socio-psychological variables that affect the proper functioning of the organization in a Branch of the Banco de Crédito y Comercio, Palma Soriano municipality during the year 2022. Materials and Methods: Quantitative methodology was used to detail or express the phenomena that are studied, is classified as descriptive, non-experimental and transversal. Primary procedures were used such as scientific observation, semi-structured individual interviews, documentary analysis and the Organizational Diagnostic Questionnaire, as well as theoretical level methods, supported by dialectical materialism. Results: Good results were achieved in the Organizational Diagnosis, reaching values that ranged on the scale within the levels of maximum satisfaction or positive perception, even when the variables that present satisfaction, but with negative elements, stood out. Discussion: Policies and systems must be created that allow employees to be managed at all levels of the organization, in a manner consistent with the needs of the company and the workers themselves, facilitating the development of the organization (Chiavenato, 2002). Conclusions: The analysis of the results shows general satisfaction on the part of the workers with the functioning of the banking entity, although sources of dissatisfaction are expressed, on which the main intervention actions must be focused.