Soft skills and their influence on the performance of the functions of the personnel of the Property and Commercial Registry of the canton Bolívar 2024

Abstract

Introduction: This study analyzes the relationship between soft skills and job performance of public officials at the Property and Commercial Registry of the Bolívar canton in the year 2024. In a context where public institutions face technological advances and dynamic changes, soft skills such as effective communication, teamwork, and conflict resolution have become key competencies to improve performance. Materials and methods: Through field research with a non-experimental approach, a survey was applied to employees to evaluate the influence of these competencies on their performance. Results: The results indicate a significant correlation between the development of soft skills and improved job performance, which highlights the importance of strengthening these capabilities in human talent management in public institutions. Discussion: This study offers practical tools for decision-making and proposes strategies to improve job performance through the development of soft skills. Conclusions: The results of the analysis show a positive and significant relationship between self-esteem and soft skills such as empathy, conflict resolution, teamwork, and communication. However, the overall levels of these competencies among the evaluated employees are low. This situation reflects weaknesses in key aspects of job performance, making it necessary to design and implement personal and professional development strategies that strengthen these skills, improve the internal dynamics of the work team, and contribute to more efficient and higher-quality service.