Institutional transformation through the implementation of electronic government: Comparative analysis in local administrations in Latin America
Keywords:
Electronic government, institutional transformation, local administrations, socioeconomic development, Latin America, digitalization, public policiesAbstract
Introduction: This article examines the institutional transformations resulting from the implementation of electronic government initiatives in various Latin American local administrations. Objective: Through a comparative analysis of representative cases in Mexico, Brazil, Chile, Colombia and Uruguay, the main socioeconomic impacts generated by the digitalization of public services are identified. Methods: The methodology used combines quantitative analysis of indicators of administrative efficiency and citizen satisfaction, with qualitative evaluations on transparency and civic participation. Results: The results reveal that successful e-government implementations have significantly reduced administrative processing times (45% on average), decreased operational costs (32%), and increased institutional transparency. However, important challenges persist, such as the digital divide, organizational resistance to change, and financial sustainability of the initiatives. The study concludes that the success of these transformations depends mainly on three factors: the political commitment of local authorities, the technological adaptation to the socioeconomic particularities of each region, and the continuous training of administrative personnel. These findings offer an empirical basis for developing implementation models adaptable to the diverse Latin American institutional contexts.
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