Influence of COVID-19 on the transformation of Telecommunications: case study Cable Hogar

Influence of COVID-19 on the transformation of Telecommunications: case study Cable Hogar

Authors

  • Luis Antonio Giraldo Rosado Escuela Superior Politécnica Agropecuaria de Manabí Manuel Félix López, Ecuador
  • Luis Cedeño Valarezo Escuela Superior Politécnica Agropecuaria de Manabí Manuel Félix López, Ecuador

Keywords:

Pandemic, internet, customers

Abstract

Introduction: Given the increase in the COVID-19 pandemic, the insertion of the Internet in homes was one of the fundamental tools to be able to face the pandemic. The digitization of homes allowed the population to continue performing a number of daily tasks that previously required physical contact, is exposing the existing digital divide between countries and their interior. In this way, the present investigation aims to analyze the influence of covid-19 in the transformation of Telecommunications in Cable Home. Materials and methods: A structured observation was made, a comparison of the data obtained from new clients installed since 2019 before the start of the pandemic until the year 2022, where it was specified by canton, sector by quarter. A questionnaire was designed for a selected sample of 122 users, the survey was also designed using Google Forms, designing each of the questions using the Likert scale (Bad, Regular, Excellent). Results: The results obtained showed an increase in the year 2020 towards 2021 in the cantons of Bolívar, Junín and Portoviejo in the urban sector of more than 1,500 new clients. Discussion: The development of information and communication technologies and the large investments in the computer field have turned the Internet into a fundamental tool for negotiations. Conclusions: In relation to the application of the survey, it was determined in relation to speed, 52% stated that it is excellent, 7% determined that it is bad; This is how it is determined that there is a greater response from the rural sector inviting to determine the factors that influence an effective service speed.

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Published

2023-06-26

How to Cite

Giraldo Rosado, L. A., & Cedeño Valarezo, L. (2023). Influence of COVID-19 on the transformation of Telecommunications: case study Cable Hogar: Influence of COVID-19 on the transformation of Telecommunications: case study Cable Hogar. Maestro Y Sociedad, 20(3), 740–752. Retrieved from https://maestroysociedad.uo.edu.cu/index.php/MyS/article/view/6110

Issue

Vol. 20 No. 3 (2023)

Section

Artículos

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Copyright (c) 2023 Luis Antonio Giraldo Rosado

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